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PRODUCTS
delivery and returns
Delivery
We aim to deliver your item within 2-5 working days after payment. Orders placed after 4PM will roll over the following day. If for any reason there will be a delay with your order we will contact you.
Once items have reached the delivery address all parcels will have to be signed for. If no one is at the address Royal Mail will leave a card to inform you that they have been and send your parcel to your local Royal Mail holding office where you will be able to collect the parcel.
JOE BLAKE delivers to all regions of the UK. At present we are unable to ship garments abroad.
Delivery Cost
The cost of delivery is £3.99 and you can order as much as you like for this price.
If you have any queries about the JOE BLAKE delivery system please contact us via the email below, stating delivery in the subject box.
CHRISTMAS DELIVERY DATES
Orders placed up until the 22nd December will be guaranteed delivery before christmas. If you have any queries please do not hesitate to contact us @ JOE BLAKE.
Returns
If you are not completely happy with your order here at JOE BLAKE we guarantee you a full refund when you return the item(s) to us in it's original condition. Please send us an email with 'returns' in the subject box along with your order number and name. You will be sent a returns form via email which you must send back with your item(s) in the post. When sending back garments please ensure all the original labels are attached along with tags and swing tickets within 14 days of receipt. The cost of posting returns is payable by the customer. Please send your returns via Royal Mail recorded delivery to:
JOE BLAKE Ltd, PO BOX 51996, London, SW9 6TP
The parcel is the customers responsibility until it reaches us. For hygiene reasons JOE BLAKE does not offer refunds or exchanges on any underwear and pierced jewellery.
Exchanges
We can only offer an exchange of the same product in a different size or colour. Please send us an email with 'exchange' in the subject box along with your order number and name. You will be sent an exchange form via email which you must send back with your item(s) in the post.
Please note that exchanges can take up to 7 days to be processed. Once an exchange has been approved your item will be sent out to you. If for any reason we are unable to process your exchange we will inform you and a full refund for the item will be processed minus the delivery charge.
Please note you may only make an exchange on the same item once. Please send you exchange via Royal Mail recorded delivery to:
JOE BLAKE Ltd, PO BOX 51996, London, SW9 6TP
